I like this bag, though it is certainly not going to be a family heirloom. I have owned the darkest leather model for a few months now, and a good amount of the color has worn off the back off the bag, were it contacts my body as I walk. I also made the mistake of wearing this bag with a white shirt (one of my favorites) while it was raining slightly over the summer and the color transfer from the bag to my shirt, where unfortunately the coloring is actually permanent. Additionally, the snaps that hold the bag closed are fastened to a thin piece of fabric on the inside of the bag, rather than directly riveted to the leather. Not shockingly, one snap has become completely detached, while the other is on it's way. I might possibly buy this bag again if I were in the market for another cheap product in the category, but I'd definitely look elsewhere before I made a decision.Nice leather. It looks very sharp without being over stated. The smooth plastic zippers with metal pull are probably not the heaviest duty but a little care will keep it functioning without a problem. Wider than thought as the interior width will accommodate a 17" inch laptop; shoulder strap is sewn and riveted; seems strong. The two under-the-flap open-top pockets will hold a laptop charger, cords and a mouse without a problem if you want to use this as a temporary laptop bag, although I wouldn't recommend it. You can't even tell that I carry a full size yearly calendar in the under the flap zippered pocket and a fold over notepad folio in the back outside zippered compartment. I use this messenger bag for transporting files and other paper documents and I like it a lot.It was purchased as a gift for my wife. Both I and she liked the bag overall - it's a good sturdy bag - however its color on the picture of the website is much lighter than it is in reality. My wife was even considering sending it back (motivation being that color "is not girly enough") but after carrying it around for a while and having been complimented (apparently, color perception in terms of "girliness" differs among girls), she decided to keep it. Otherwise, she is very satisfied. I am, in turn, very satisfied by the fact that I didn't have to go through a hassle of sending it back.it is ok.It's stylish and has so many pockets. I love this bag. The only forseeable problem would be the durability of the leather, but besides that, this bag was a steal!Used everyday. Denim dye is hard to clean off.I ordered this product in large part due to the finish and color of the leather; as well as the internal cell phone holder. Shipment was fast; but I opened the box to find a completely different style of messnger bag. I was sent a 3/4 flap messenger in a much darker chocolate brown. In spite of this I decided to keep the bag because I like the quality and the color worked for me (even though it is less casual than the picture). Due to this I cannot comment on how customer service would have handled this situation.. The quality of this product is very good! ~but you might not get exactly what you ask for....I bought this shoulder bag because I wanted a crisp professional way to carry my things. I also wanted something that didn't make me look like a suit. This is the best of both worlds. It's convenient, professional, and just funky enough that I don't feel like a banker. The construction seems solid. I've had it for a month, and aside from a little normal wear and tear it's great. The interior cell phone pocket can be a bit hard to reach when I hear a call coming in. Also, I've had objects fall out of the two outer un-zippable pockets, so I just don't use them anymore. But aside from that, an excellent bag for the price.